TRAINING ONLINE CONTINUAL SERVICE IMPROVEMENT
TRAINING WEBINAR SERVICE TRANSITION INFRASTRUCTURE LIBRARY
TRAINING SERVICE STRATEGY INFRASTRUCTURE LIBRARY UNTUK PRAKERJA
IT Infrastructure Library (ITIL) v3 Foundation
Program Description pelatihan Service Transition Infrastructure Library online
The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.
Target Audience
IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.
Pre-requisites:
There are no pre-requisites for this course, although a basic knowledge of IT Service Management concepts will be helpful.
Program Modules pelatihan Service Operation Infrastructure Library online
Module 1: Introduction
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5 : Service Operation
Module 6: Continual Service Improvement
Module 7: Exam Preparation
Jadwal Training Terbaru di Tahun 2025
-
- Januari : 16-17 Januari 2026
- Februari : 13-14 Februari 2026
- Maret : 5-6 Maret 2026
- April : 24-25 April 2026
- Mei : 21-22 Mei 2026
- Juni : 11-12 Juni 2026
- Juli : 16-17 Juli 2026
- Agustus : 20-21 Agustus 2026
- September : 17-18 September 2026
- Oktober : 8-9 Oktober 2026
- November : 12-13 November 2026
- Desember : 17-18 Desember 2026