TRAINING ONLINE ESTABLISH TEAM PURPOSE

TRAINING WEBINAR ACHIEVING CUSTOMER SATISFACTION

TRAINING EMPOWER CUSTOMER SERVICE REPRESENTATIVE UNTUK PRAKERJA

Lead A Service Team DESCRIPTION pelatihan achieving customer satisfaction online As a Customer Service Manager or Team Leader, your success is measured by how well you get the work done with and through your team. Lead A Service Team provides management training in the skills every Team Leader / Manager must have in order to achieve team synergy and success . Training Objectives: pelatihan empower customer service representative online This training will help you : * Understand your role as a service leader in achieving customer satisfaction * Establish team purpose and direction * Effectively hire, motivate, train and empower customer service representative * Monitor service level performance * Coach team members to improve performance Who Should Attend : * Customer Service Manager * Customer Service Team Leader / Supervisor * HR / Training Manager Training Outline : pelatihan Monitor service level performance online The Service Managers’ Function as a Role Model * Lead your Team with clear vision and direction * Demonstrate the behaviors and skills necessary to be an effective role model for your team * Display actions that build trust within your team * Create an environment of learning and curiosity Hiring and Training Customer Service Representative * Identify key attributes for selecting high quality representative * Some interview techniques * Identify appropriate training courses for the team Performance Management and Monitoring in Customer Service * Set team goals & Key Performance Indicator (KPI) * Some techniques of Coaching & Counselling * Manage difficult employees * Samples of Reward and Recognition programs * Some techniques of monitoring performance Talent Management • Identify the best from the crowd • Grooming a new tim leader     J Jadwal Training Terbaru di Tahun 2025

• • Januari : 16-17 Januari 2026
  • Februari : 13-14 Februari 2026
  • Maret : 5-6 Maret 2026
  • April : 24-25 April 2026
  • Mei : 21-22 Mei 2026
  • Juni : 11-12 Juni 2026
  • Juli : 16-17 Juli 2026
  • Agustus : 20-21 Agustus 2026
  • September : 17-18 September 2026
  • Oktober : 8-9 Oktober 2026
  • November : 12-13 November 2026
  • Desember : 17-18 Desember 2026

Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta

Pemateri/ Trainer Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing. FAQ tentang Surya Training A : Berapa minimal running pelatihan ini ? Q : Pelatihan ini akan running idealnya minimal dengan 3 peserta A : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ? Q : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien A : Dimana saja pelatihan biasanya di selenggarakan? Q : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia A : Apakah bisa diselenggarakan selain di kota lain? B : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas A : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ? B : Bisa diselenggarakan secara IHT di Perusahaan klien Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ? A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien. Namun konfirmasi minimal 2 minggu sebelum pelaksaan pelatihan. Informasi lebih lanjut Customer Service : +62 822-9767-5557 (Available WhatsApp) email : cro.suryatraining@gmail.com