TRAINING KEPNER TREGOE FOUNDATION

Training Analisa Masalah

Training Manajemen Masalah

training analisa masalah murah Deskripsi training kepner tregoe foundation terbaru The two-day Kepner Tregoe Foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems. This course enables individuals to deliver a high level of quality and consistency in customer support. The course equips participants with the knowledge of the terminology, structure and basic concepts of Kepner Tregoe’s problem management and incident management techniques such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis. The course is designed also to aggrendize the participants to have effective capability to cope with situtaion within the increasing complexity of IT systems, this means the course shall lead to effective of selecting and applying the troubleshooting method of the Incident and Problem Management. The Kepner Tregoe® approach to Problem Solving and Decision Making is cited in ITIL V3 to satisfy the needs of Problem Investigation and Diagnosis. During the Foundation course, participants will be optimally prepared to take and pass the Kepner-Tregoe Foundation examination Tujuan training analisa masalah terbaru * Establishing a common language in troubleshooting that ensures consistency in customer support in a Service Management environment * Introducing structured critical thinking techniques to analyse problems, make decisions and proactively avoid problems * Capability in handling complex issues (Situation Appraisal) * Capability in aanalyzing problems (Problem Analysis) * Capability in making proper decisions (Decision Analysis) * Capability in avoiding future problems (Potential Problem Analysis) * Participants will also: * Understand how these skills assist in the delivery of ITIL Incident and Problem Management. * Improve skill participants to manage customer problems and escalations. * Provide managers and engineers with tools to handle issues rationally * Maximise the process of questioning in problem analysis and decision making more effective. * Give to the partcipoants techniques for handling complex customer issues. * Provide to the participants with better understanding on how ITSM Problem & Incident Management process fits within our jobs. * Increase the capability in making progress toward resolution of several current customer issues Peserta training manajemen masalah terbaru The course is designed to the participants who want tohave foundation knowlege and want to be certified by Kepner-Tregoe as ‘Kepner-Tregoe Foundation certified, and further seek to attend the two-day Kepner-Tregoe workshop on how to learn and implement the concepts they have learnt and with the main objective to improve Incident Management and Problem Management Materi training manajemen masalah murah 1. Introduction to Kepner-Tregoe rational process 2. Situation Appraisal 3. Problem Analysi 4. Decision Analysis and Potential Problem Analysis 5. How to perform Preventive Problem Analysis   Jadwal Training Terbaru di Tahun 2023 Training Bulan Januari : 10-11 Januari 2023 Training Bulan Februari : 7-8 Februari 2023 Training Bulan Maret : 7-8 Maret 2023 Training Bulan April : 18-19 April 2023 Training Bulan Mei : 16-17 Mei 2023 Training Bulan Juni : 6-7 Juni 2023 Training Bulan Juli : 11-12 Juli 2023 Training Bulan Agustus : 22-23 Agustus 2023 Training Bulan September : 12-13 September 2023 Training Bulan Oktober : 10-11 Oktober 2023 Training Bulan November : 7-8 November 2023 Training Bulan Desember : 5-6 Desember 2023 Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta Pemateri/ Trainer Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing. FAQ tentang Surya Training A : Berapa minimal running pelatihan ini ? Q : Pelatihan ini akan running idealnya minimal dengan 3 peserta A : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ? Q : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien A : Dimana saja pelatihan biasanya di selenggarakan? Q : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia A : Apakah bisa diselenggarakan selain di kota lain? B : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas A : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ? B : Bisa diselenggarakan secara IHT di Perusahaan klien Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ? A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien. Namun konfirmasi minimal 2 minggu sebelum pelaksaan pelatihan. Informasi lebih lanjut Customer Service : +62 822-9767-5557 (Available WhatsApp) email : cro.suryatraining@gmail.com