TRAINING ONLINE ITIL SERVICE MANAGEMENT LIFECYCLE

TRAINING WEBINAR ITIL CONFORMANCE

TRAINING INFORMATION SECURITY MANAGEMENT UNTUK PRAKERJA

pelatihan ITIL service management lifecycle online

IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA

OUTLINE pelatihan ITIL decision making online

DAY 1
Module 1: Introduction
* A historical perspective of IT Service Management and IT IL
* IT IL Today
* The IT IL value proposition
* The IT IL Service management practices
* What is a service?
* Navigating a ITIL service management lifecycle

Module 2: Core guidance topics
* Service strategy
* Service design
* Service Transition
* Service Operation
* Continual Service Improvement
* Lifecycle quality control
* ITIL conformance or compliance – practice adaptation
* Getting started – Service Lifecycle principles

Module 3: The ITIL Service Management Lifecycle – core of practice
* Functions and Processes across the lifecycle

DAY 2
Module 4: Service Strategy – governance and decision-making
* Strategic assessment
* Developing strategic capabilities
* Service provider types-matching need to capability
* Services as assets-value creation
* Defining the market space
* Service portfolios
* Service outsourcing-practical decision-making
* Return on investment (ROI)
* Financial management
* Increasing service potential
* Organizational development

Module 5: service design – building structural service integrity
* Business value
* Five aspects of service design
* Identifying service requirements
* Service design models
* Delivery model options
* Service catalogue management
* Service level management
* Capacity management
* Availability management
* IT Service Continuity Management
* Information Security Management
* Supplier Management

Module 6: Service Transition – preparing for change
* Transition Planning and Support
* Change management
* Asset and configuration management
* Release and deployment management
* Service validation and testing releases

 

Jadwal Training Terbaru di Tahun 2023

Training Bulan Januari : 10-11 Januari 2023
Training Bulan Februari : 7-8 Februari 2023
Training Bulan Maret : 7-8 Maret 2023
Training Bulan April : 18-19 April 2023
Training Bulan Mei : 16-17 Mei 2023
Training Bulan Juni : 6-7 Juni 2023
Training Bulan Juli : 11-12 Juli 2023
Training Bulan Agustus : 22-23 Agustus 2023
Training Bulan September : 12-13 September 2023
Training Bulan Oktober : 10-11 Oktober 2023
Training Bulan November : 7-8 November 2023
Training Bulan Desember : 5-6 Desember 2023

Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta

Pemateri/ Trainer

Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing.

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