TRAINING INFORMATION SECURITY MANAGEMENT UNTUK PRAKERJA
IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA
OUTLINE pelatihan ITIL decision making online
DAY 1
Module 1: Introduction
* A historical perspective of IT Service Management and IT IL
* IT IL Today
* The IT IL value proposition
* The IT IL Service management practices
* What is a service?
* Navigating a ITIL service management lifecycle
Module 2: Core guidance topics
* Service strategy
* Service design
* Service Transition
* Service Operation
* Continual Service Improvement
* Lifecycle quality control
* ITIL conformance or compliance – practice adaptation
* Getting started – Service Lifecycle principles
Module 3: The ITIL Service Management Lifecycle – core of practice
* Functions and Processes across the lifecycle
DAY 2
Module 4: Service Strategy – governance and decision-making
* Strategic assessment
* Developing strategic capabilities
* Service provider types-matching need to capability
* Services as assets-value creation
* Defining the market space
* Service portfolios
* Service outsourcing-practical decision-making
* Return on investment (ROI)
* Financial management
* Increasing service potential
* Organizational development
Module 5: service design – building structural service integrity
* Business value
* Five aspects of service design
* Identifying service requirements
* Service design models
* Delivery model options
* Service catalogue management
* Service level management
* Capacity management
* Availability management
* IT Service Continuity Management
* Information Security Management
* Supplier Management
Module 6: Service Transition – preparing for change
* Transition Planning and Support
* Change management
* Asset and configuration management
* Release and deployment management
* Service validation and testing releases
Jadwal Training Terbaru di Tahun 2025
Januari : 16-17 Januari 2025
Februari : 13-14 Februari 2025
Maret : 5-6 Maret 2025
April : 24-25 April 2025
Mei : 21-22 Mei 2025
Juni : 11-12 Juni 2025
Juli : 16-17 Juli 2025
Agustus : 20-21 Agustus 2025
September : 17-18 September 2025
Oktober : 8-9 Oktober 2025
November : 12-13 November 2025
Desember : 17-18 Desember 2025
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
Pemateri/ Trainer
Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing.
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email : cro.suryatraining@gmail.com
IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA
OUTLINE pelatihan ITIL decision making online
DAY 1
Module 1: Introduction
* A historical perspective of IT Service Management and IT IL
* IT IL Today
* The IT IL value proposition
* The IT IL Service management practices
* What is a service?
* Navigating a ITIL service management lifecycle
Module 2: Core guidance topics
* Service strategy
* Service design
* Service Transition
* Service Operation
* Continual Service Improvement
* Lifecycle quality control
* ITIL conformance or compliance – practice adaptation
* Getting started – Service Lifecycle principles
Module 3: The ITIL Service Management Lifecycle – core of practice
* Functions and Processes across the lifecycle
DAY 2
Module 4: Service Strategy – governance and decision-making
* Strategic assessment
* Developing strategic capabilities
* Service provider types-matching need to capability
* Services as assets-value creation
* Defining the market space
* Service portfolios
* Service outsourcing-practical decision-making
* Return on investment (ROI)
* Financial management
* Increasing service potential
* Organizational development
Module 5: service design – building structural service integrity
* Business value
* Five aspects of service design
* Identifying service requirements
* Service design models
* Delivery model options
* Service catalogue management
* Service level management
* Capacity management
* Availability management
* IT Service Continuity Management
* Information Security Management
* Supplier Management
Module 6: Service Transition – preparing for change
* Transition Planning and Support
* Change management
* Asset and configuration management
* Release and deployment management
* Service validation and testing releases
Jadwal Training Terbaru di Tahun 2025