TRAINING ONLINE WINNING TELEPHONE TECHNIQUES
TRAINING WEBINAR HIGH QUALITY CUSTOMER SERVICE
TRAINING PROFESSIONAL TELEPHONE MANNER UNTUK PRAKERJA
Techniques And Ethics Telephone For Call Centre Agent (YOGYAKARTA)
Materi pelatihan High Quality Customer Service online
The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction
Objective : pelatihan Professional Telephone manner online
1. Understand the most common barrier to provide customer service by telephone and how to overcome it
2. Understand “self-talk”
3. Be aware of body language and impact
4. Have learned the difference between listening and hearing
5. Identify strength and weaknesses of their telephone styles
6. Identify methods for diffusing customer anger
7. Develop strategies to handle difficult customer
OUTLINE MATERI : pelatihan Telephone closing online
1. Introduction
2. Concept of High Quality Customer Service by Telephone
3. Effective Communication Skill
4. Winning Telephone techniques and etiquette
5. Professional Telephone manner
6. Customer Service enthusiasm
7. Active Listening
8. Complain Handling
9. How to handle difficult customer
10. Telephone closing
Wajib diikuti oleh
1. Call Centre Agents,
2. Customer Service Representative, anyone seeking to acquire the skills involved in these roles
Jadwal Surya Training Tahun 2022
Batch 1 : 23 – 24 Januari 2022
Batch 2 : 23 – 24 Februari 2022
Batch 3 : 8 – 9 Maret 2022
Batch 4 : 12 – 13 April 2022
Batch 5 : 18 – 19 Mei 2022
Batch 6 : 7 – 8 Juni 2022
Batch 7 : 27 – 28 Juli 2022
Batch 8 : 23 – 24 Agustus 2022
Batch 9 : 13 – 14 September 2022
Batch 10 : 11 – 12 Oktober 2022
Batch 11 : 9 – 10 November 2022
Batch 12 : 6 – 7 Desember 2022
Pemateri/ Trainer
Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing.
FAQ tentang Surya Training
A : Berapa minimal running pelatihan ini ?
Q : Pelatihan ini akan running idealnya minimal dengan 3 peserta
A : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ?
Q : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien
A : Dimana saja pelatihan biasanya di selenggarakan?
Q : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia
A : Apakah bisa diselenggarakan selain di kota lain?
B : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas
A : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ?
B : Bisa diselenggarakan secara IHT di Perusahaan klien
Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ?
A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien. Namun konfirmasi minimal 2 minggu sebelum pelaksaan pelatihan.
Informasi lebih lanjut
Customer Service : +62 822-9767-5557 (Available WhatsApp)
email : cro.suryatraining@gmail.com
