TRAINING ONLINE CONCEPT OF SERVICE EXCELLENCE

TRAINING WEBINAR SELLING YOURSELF

TRAINING CUSTOMER SATISFACTION UNTUK PRAKERJA

pelatihan concept of Service Excellence online

Self-Presentation Skills for Secretaries

Introduction pelatihan Selling Yourself online

This course is designed to give secretaries a general overview of how to present themselves as a professional in the workplace, how to enhance their personal values, and how to deal with customers.  During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks.

COURSE COVERAGE pelatihan Business Etiquette online

1. “Selling Yourself”
– How To Communicate
– What We Say (Formulate Objective, Capture Interest, State The Central Point, Offer
– Supporting Points, Summarize and Recommend Action)
– What We Do (Movement, Voice, Pauses, Eye Contact, Body Language)

2. Customer Service
– The concept of Service Excellence
– What is Service?
– Customer: Who are they?
– Your Role with the Customer
– Customer Satisfaction
– How to Manage Service Problems

3. Personal Values
– Self-analysis: Who Am I?
– Personality Types
– Interaction Skills
– Interpersonal Skills
– Business Etiquette

TARGET PARTICIPANTS
This program is designed for anyone who needs to improve communication in an assertive manner with clients and fellow workers, to build more productive and successful relationships.

METHODOLOGY training concept of Service Excellence murah

As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions

Jadwal Training Terbaru di Tahun 2023

Training Bulan Januari : 10-11 Januari 2023
Training Bulan Februari : 7-8 Februari 2023
Training Bulan Maret : 7-8 Maret 2023
Training Bulan April : 18-19 April 2023
Training Bulan Mei : 16-17 Mei 2023
Training Bulan Juni : 6-7 Juni 2023
Training Bulan Juli : 11-12 Juli 2023
Training Bulan Agustus : 22-23 Agustus 2023
Training Bulan September : 12-13 September 2023
Training Bulan Oktober : 10-11 Oktober 2023
Training Bulan November : 7-8 November 2023
Training Bulan Desember : 5-6 Desember 2023

Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta

Pemateri/ Trainer

Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing.

FAQ tentang Surya Training

A : Berapa minimal running pelatihan ini ?

Q : Pelatihan ini akan running idealnya minimal dengan 3 peserta

A : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ?

Q : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien

A : Dimana saja pelatihan biasanya di selenggarakan?

Q : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia

A : Apakah bisa diselenggarakan selain di kota lain?

B : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas

A : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ?

B : Bisa diselenggarakan secara IHT di Perusahaan klien

Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ?

A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien. Namun konfirmasi minimal 2 minggu sebelum pelaksaan pelatihan.

Informasi lebih lanjut

Customer Service : +62 822-9767-5557 (Available WhatsApp)

email : cro.suryatraining@gmail.com