Self-Presentation Skills for Secretaries
Introduction pelatihan Selling Yourself online
This course is designed to give secretaries a general overview of how to present themselves as a professional in the workplace, how to enhance their personal values, and how to deal with customers. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks.
COURSE COVERAGE pelatihan Business Etiquette online
1. “Selling Yourself”
– How To Communicate
– What We Say (Formulate Objective, Capture Interest, State The Central Point, Offer
– Supporting Points, Summarize and Recommend Action)
– What We Do (Movement, Voice, Pauses, Eye Contact, Body Language)
2. Customer Service
– The concept of Service Excellence
– What is Service?
– Customer: Who are they?
– Your Role with the Customer
– Customer Satisfaction
– How to Manage Service Problems
3. Personal Values
– Self-analysis: Who Am I?
– Personality Types
– Interaction Skills
– Interpersonal Skills
– Business Etiquette
TARGET PARTICIPANTS
This program is designed for anyone who needs to improve communication in an assertive manner with clients and fellow workers, to build more productive and successful relationships.
METHODOLOGY training concept of Service Excellence murah
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions
Jadwal Training Terbaru di Tahun 2025
Januari : 16-17 Januari 2025
Februari : 13-14 Februari 2025
Maret : 5-6 Maret 2025
April : 24-25 April 2025
Mei : 21-22 Mei 2025
Juni : 11-12 Juni 2025
Juli : 16-17 Juli 2025
Agustus : 20-21 Agustus 2025
September : 17-18 September 2025
Oktober : 8-9 Oktober 2025
November : 12-13 November 2025
Desember : 17-18 Desember 2025
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing.
FAQ tentang Surya Training
A : Berapa minimal running pelatihan ini ?
Q : Pelatihan ini akan running idealnya minimal dengan 3 peserta
A : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ?
Q : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien
A : Dimana saja pelatihan biasanya di selenggarakan?
Q : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia
A : Apakah bisa diselenggarakan selain di kota lain?
B : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas
A : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ?
B : Bisa diselenggarakan secara IHT di Perusahaan klien
Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ?
A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien. Namun konfirmasi minimal 2 minggu sebelum pelaksaan pelatihan.
Informasi lebih lanjut
Customer Service : +62 822-9767-5557 (Available WhatsApp)
email : cro.suryatraining@gmail.com
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Self-Presentation Skills for Secretaries
Introduction pelatihan Selling Yourself online
This course is designed to give secretaries a general overview of how to present themselves as a professional in the workplace, how to enhance their personal values, and how to deal with customers. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks.
COURSE COVERAGE pelatihan Business Etiquette online
1. “Selling Yourself”
– How To Communicate
– What We Say (Formulate Objective, Capture Interest, State The Central Point, Offer
– Supporting Points, Summarize and Recommend Action)
– What We Do (Movement, Voice, Pauses, Eye Contact, Body Language)
2. Customer Service
– The concept of Service Excellence
– What is Service?
– Customer: Who are they?
– Your Role with the Customer
– Customer Satisfaction
– How to Manage Service Problems
3. Personal Values
– Self-analysis: Who Am I?
– Personality Types
– Interaction Skills
– Interpersonal Skills
– Business Etiquette
TARGET PARTICIPANTS
This program is designed for anyone who needs to improve communication in an assertive manner with clients and fellow workers, to build more productive and successful relationships.
METHODOLOGY training concept of Service Excellence murah
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions
Jadwal Training Terbaru di Tahun 2025
