TRAINING ONLINE ESTABLISH TEAM PURPOSE
TRAINING WEBINAR ACHIEVING CUSTOMER SATISFACTION
TRAINING EMPOWER CUSTOMER SERVICE REPRESENTATIVE UNTUK PRAKERJA
Lead A Service Team
DESCRIPTION pelatihan achieving customer satisfaction online
As a Customer Service Manager or Team Leader, your success is measured by how well you get the work done with and through your team. Lead A Service Team provides management training in the skills every Team Leader / Manager must have in order to achieve team synergy and success .
Training Objectives: pelatihan empower customer service representative online
This training will help you :
* Understand your role as a service leader in achieving customer satisfaction
* Establish team purpose and direction
* Effectively hire, motivate, train and empower customer service representative
* Monitor service level performance
* Coach team members to improve performance
Who Should Attend :
* Customer Service Manager
* Customer Service Team Leader / Supervisor
* HR / Training Manager
Training Outline : pelatihan Monitor service level performance online
The Service Managers’ Function as a Role Model
* Lead your Team with clear vision and direction
* Demonstrate the behaviors and skills necessary to be an effective role model for your team
* Display actions that build trust within your team
* Create an environment of learning and curiosity
Hiring and Training Customer Service Representative
* Identify key attributes for selecting high quality representative
* Some interview techniques
* Identify appropriate training courses for the team
Performance Management and Monitoring in Customer Service
* Set team goals & Key Performance Indicator (KPI)
* Some techniques of Coaching & Counselling
* Manage difficult employees
* Samples of Reward and Recognition programs
* Some techniques of monitoring performance
Talent Management
• Identify the best from the crowd
• Grooming a new tim leader
J
Jadwal Training Terbaru di Tahun 2025
-
- Januari : 16-17 Januari 2026
- Februari : 13-14 Februari 2026
- Maret : 5-6 Maret 2026
- April : 24-25 April 2026
- Mei : 21-22 Mei 2026
- Juni : 11-12 Juni 2026
- Juli : 16-17 Juli 2026
- Agustus : 20-21 Agustus 2026
- September : 17-18 September 2026
- Oktober : 8-9 Oktober 2026
- November : 12-13 November 2026
- Desember : 17-18 Desember 2026
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
Pemateri/ Trainer
Pelatihan ini akan diberikan oleh Trainer dari kalangan Praktisi, Akademisi dan Konsultan berpengalaman di bidangnya masing-masing.
FAQ tentang Surya Training
A : Berapa minimal running pelatihan ini ?
Q : Pelatihan ini akan running idealnya minimal dengan 3 peserta
A : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ?
Q : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien
A : Dimana saja pelatihan biasanya di selenggarakan?
Q : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia
A : Apakah bisa diselenggarakan selain di kota lain?
B : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas
A : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ?
B : Bisa diselenggarakan secara IHT di Perusahaan klien
Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ?
A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien. Namun konfirmasi minimal 2 minggu sebelum pelaksaan pelatihan.
Informasi lebih lanjut
Customer Service : +62 822-9767-5557 (Available WhatsApp)
email : cro.suryatraining@gmail.com